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GENERAL FAQS

  1. 1. What is the booking process on Bookviaus like?
  2. Visit the Bookviaus website, select your desired flight, enter essential details, and complete the booking process by proceeding with payment. Our user-friendly platform ensures a seamless experience, allowing you to secure your booking with a few clicks effortlessly.

  3. 2. Can I use multiple payment methods for a single booking?
  4. No, bookings typically require a single payment method for simplicity and transaction efficiency. If you encounter challenges or have specific payment needs, please get in touch with our customer support. They can provide guidance and explore available options to ensure a smooth and tailored payment process for your booking.

  5. 3. What should I do if I encounter technical difficulties during the booking process?
  6. Try refreshing the page to resolve technical problems that occur while you're booking. Persistent issues should be reported to our dedicated technical support team. You can contact us at +1-888-920-7955 for expert assistance, ensuring a smooth resolution and a hassle-free booking experience

  7. 4. Is my payment information secure when making a booking on Bookviaus?
  8. Yes, your payment information is highly secure when booking on Bookviaus. Our platform prioritizes data security, employing robust encryption and adhering to industry standards. Rest assured that stringent measures are in place to safeguard your financial details, providing you with a trustworthy and secure booking process.

    NEW BOOKING

  9. 5. Can I make a booking without creating an account?
  10. Yes. You do not have to create an account on our portal for the booking process. Just open our website, select your travel dates, flights, preferred departure, make the payment, and you’re done! making the booking process more convenient.

  11. 6. Is there a way to modify my booking after confirmation?
  12. While online modifications aren't typically available after confirmation, our customer support is ready to assist. You can contact us at +1-888-920-7955 for guidance on modifying your booking if changes are necessary. If necessary, they will provide information on available options.

  13. 7. How can I check my flight booking status?
  14. After booking your flight on Bookviaus, you’ll receive a link on your mail id. Clicking on it, you can check the status of your flight booking in real-time.

    CANCELLATION

  15. 8. Is there a cancellation fee, and how can I change my booking?
  16. The cancellation fees depend on the service and its policy. Refer to the terms and conditions associated with your booking for specific details on fees. However, to cancel your booking for any undue reason, log into your account, browse the booking details, and tap the cancel button. Contact our customer support at +1-888-920-7955 to get assistance and clarify any aspects of the cancellation process.

  17. 9. What if I’m unable to make this trip, can I change my booking with someone else?
  18. Yes. Booking transfers are possible, subject to our policies and your booking terms. Contact us at +1-888-920-7955 to discuss the feasibility of transferring your booking to another person. They will guide you through the process, outline any conditions or requirements, and assist in facilitating the transfer, ensuring a smooth transition for the new participant.

    DATE CHANGE

  19. 10. Is it possible to change the dates of my booking?
  20. Changing the dates of your booking varies upon the policies and terms and conditions of the airline you booked the flight from.

  21. 11. Can I change the dates of my booking more than once?
  22. Whether you can alter your booking dates multiple times depends on the airline’s policies when you booked your flight.

    REFUND

  23. 12. What is the processing time for the refund on Bookviaus?
  24. Refund processing times depend on the airlines' terms and conditions. However, it usually lasts from 1-2 working days to a week.

  25. 13. What situations qualify for a refund on Bookviaus?
  26. Refunds are typically issued based on specific situations outlined in the airlines’ refund policy. So, review the terms and conditions associated with your chosen airline before booking.

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